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Returns

 

What is your return policy? 

If you wish to get a refund you must return the good  unused, unopened and in original packaging and accompanied by a valid Pride & Joy receipt within 7 days of recieving the product.

 

Pride & Joy must be contacted prior to a return authorisation being issued. Returns only for:

                                                       - Goods damaged or faulty prior to deliver

                                                       - Goods supplied incorrectly

                                                       - Goods that vary from their description on the website

 

   How will I be refunded if I return my item within the 7-day "cooling off" period?

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.

Where you're withdrawing from your purchase within the seven working day cooling-off period, and there's been no error on our part, we'll refund the cost of the item to you by sending you either a gift certificate for the value of your return, which you can use as part or full payment for future purchases from our website or the refund can be credited back onto your pay pal account. 

Please remember that normal returns criteria apply unless the return is due to an error on our part. If the return isn't due to an error on our part, the refund won't include the cost of giftwrapping or other services provided to you in connection with the purchase.